Our Guarantees

We believe all our customers should benefit from a comprehensive range of guarantees.

Customer Charter

Our customer charter sets out how we want to deal with our customers, it covers points including communications, billing, privacy & security and making complaints.

Read our customer charter now.

Service Level Agreement

Not only are we great value for money but we also guarantee that our servers and network will be available 100% of the time!

Price Freeze Guarantee

The price you sign up at is the price you pay for the duration of your account with Universal Host, we guarantee you will never pay any more.

Cancel Anytime

No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.